I. General Information


This website (“SEC Website”) is owned and operated by Star Electronics Sales & Services Sdn Bhd(447016-U) (“SEC”).

By accessing the SEC Website, you confirm your understanding of the Terms & Conditions. If you do not agree to these Terms & Conditions of use, you shall not use this website.  The SEC Website reserves the right to change, modify, add, or remove portions of these Terms & Conditions of use at any time. Changes will be effective when posted on the SEC Website with no other notice provided. Please check the Terms & Conditions of use regularly for updates. Your continued use of the SEC Website following the posting of changes to these Terms & Conditions of use constitutes your acceptance of those changes.


Access & Use

Your access to, and use of the materials contained in, the SEC Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the SEC Website (“Terms and Conditions”). By using SEC Website, you agree to be bound by these Terms and Conditions.



SEC reserves the right to amend the Terms and Conditions without notice at any time. Your use of our SEC Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.



To register with the SEC Website, you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

SEC Website may suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever. You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the SEC Website.

The suspension or cancellation of your registration and your right to use the SEC Website shall not affect either party’s rights or liabilities.


User Submission

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.


Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.

Information Collected & Use of Information
SEC collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to SEC Website.

By using the SEC Website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.

SEC Voucher Terms and Conditions
Your use of a voucher indicates your agreement to be bound by these voucher Terms and Conditions. SEC reserves the right to withdraw or cancel a voucher for any reason at any time.

SEC shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any voucher or any failure or inability of a customer or household to use a voucher for any reason.


Secure Data and Transmissions
Given the nature of the internet, SEC cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and SEC does not warrant that your access to this Website will be uninterrupted, error free or that any defects will be corrected. Whilst SEC and its third parties take precautions to protect information, SEC does not warrant and cannot ensure the security of any content or information you transmit via this Website. You therefore transmit to this Website at your own risk. However, once SEC or its third party receives your transmission, SEC and its third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of this Website, please contact us immediately.

You must take your own precautions to ensure that the process which you use to access this Website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither SEC nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website, any website or any linked website.


Links to Other Websites
This Website may contain links to other websites, content or resources, which are owned or operated by third parties. These linked websites are not under SEC’s control and SEC shall not be held responsible for the operation, availability or contents of any linked website or any link contained in a linked website.

SEC provides these links to you for convenience only and the inclusion of any link does not imply SEC’s endorsement of the linked website. You shall access linked websites at your own risk. Subject to any non-excludable rights, SEC disclaims all warranties, express and implied, as to the accuracy, value, legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all other party’s websites that you visit. SEC reserves the right to prevent third parties from linking to this Website.


Intellectual Property
The content of the SEC Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the SEC Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the SEC Website without written permission from SEC Website.

No licence is granted to you in these Terms and Conditions to use any trade mark of SEC.


You may not use the SEC Website for any of the following purposes:

- disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
- transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
- gaining unauthorised access to other computer systems;
- interfering with any other person's use or enjoyment of the SEC Website;
- breaching any laws concerning the use of public telecommunications networks;
- making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

- any claim by any third party that the use of the SEC Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
- any claim by any third party that the use of the SEC Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
- any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the SEC Website by you.

Availability of the SEC Website
Although SEC Website aims to offer you the best service possible, SEC Website makes no promise that the services at the SEC Website will meet your requirements. SEC Website cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at [email protected] and we will attempt to correct the fault as soon as we reasonably can.

Your access to the SEC Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. SEC Website will attempt to restore the service as soon as it reasonably can.


Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.


II. Product Terms & Conditions


This SEC Online Store is owned and operated by Star Electronics Sales & Services Sdn Bhd (447016-U) (“SEC”).

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which SEC makes the products available to you ("Product Terms").


Basis of the Contract

The supply of goods by SEC to the customer under any contract shall be subjected to these Terms & Conditions which shall govern the contract to the exclusion of any other terms and conditions contained or referred to in any documentation submitted by the customer or in correspondence or elsewhere or implied by trade custom practice or course of dealing.

Any information made available in SEC’s website connection with the supply of goods, including photographs, drawings, data about the extent of the delivery, appearance, performance, dimensions, weight, consumption of operating materials, operating costs, are not binding and for information purposes only. In entering into the contract the customer acknowledges that it does not rely on and waives any claim based on any such representations or information not so confirmed.

No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of the customer and SEC. 

Any typographical clerical or other error or omission in any quotation, invoice or other document or information issued by SEC in its website shall be subject to correction without any liability on the part of SEC.

SEC may provide customer with electronic documents such as tax invoice, or any other document.


Orders and Specifications

All Sales Orders submitted to SEC through the SEC Online Store are subject to our acceptance. Sales Order acceptance and the completion of the contract between you and SEC will take place on the dispatch to you of the purchased Goods, and until that time we reserve the right to reject your Sales Order. SEC shall be entitled to cancel or terminate the obligations to fulfil any Sales Order, for any reason whatsoever, even after a Sales Order is confirmed by, and paid for by the customer, with or without notice and we shall not be liable to any party for such termination or cancellation. In such event, we shall refund free of interest to the customer the price of the goods purchased.

SEC shall furthermore be entitled to require the customer to furnish SEC with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.

No concluded contract may be modified or cancelled by the customer except with the agreement in writing of SEC and on terms that the customer shall indemnify SEC in full against all loss (including loss of profit) costs (including the cost of all labour and materials used) damages charges and expenses incurred by SEC as a result of the modification or cancellation, as the case may be.



Prices shown are in Ringgit Malaysia and include GST where applicable. Prices may not include delivery and handling charges. Prices are valid until amended or removed from the website and are subject to change at any time.

Images of goods shown without any advertised price are not offered for sale. Unless otherwise stated, accessories shown in any image of goods are not included in the price. We reserve the right to correct any errors published on the website at any time.



The availability of the goods presented on the SEC Online Store depends on stock in stores and SEC does not guarantee the availability of goods.  If the goods that you have ordered are in stock we will endeavour to dispatch orders within one (1) to five (5) days (Monday to Friday).

Goods may not be available for immediate delivery. SEC will deliver your Order to you within four (4) to six (6) weeks from the date you place your Order. Subjected to availability from the supplier.



Delivery will be made to the address specified by Customer on the completed order form. Delivery charges will implied for the delivery and added to the price of your goods and reflected in your Sales Order. All goods purchased from us will only be delivered to addresses within Malaysia. No delivery be made outside Malaysia.

For Penang, Kedah and Parit Buntar, A SEC representative will call you within the next business day (Mon - Sun 9:00am - 5:00pm) from the submission of your online Sales Order to arrange delivery.

If there is nobody to receive the goods at the agreed time and place specified by the Customer, we will leave notification of attempted delivery and Customer will need to contact customer services to re-arrange delivery. If Customer requests for redelivery, SEC is entitled to charge for providing the service.

Whilst we make every effort to deliver all Customer goods in the agreed time, SEC will not be liable if it fails to do so in part or in full due to circumstances beyond its control.


Returns & Refunds

If you have received faulty or damaged goods, you may have:

- Rights under our Refund and Exchange Policy.

- To have the goods repaired or replaced or to receive a refund of the price paid by you for the goods.



SEC reserves the right to refund you the Price of any Goods which has been paid and received by SEC, even after the relevant Sales Order is confirmed and payment has been received by us, in lieu of delivery or supply of such Goods.



All payments must be made in full prior to delivery, including any applicable delivery or handling charges. Payments must be made via the IPAY88 secure payment gateway facilities accessible via the website and will be subject to any additional terms and conditions of these providers.

To the extent permitted by law, we will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by you where a credit card or eGHL account is fraudulently used or is used in an unauthorized manner. If there is a problem with your payment (for example, if your credit card transaction is declined), we may contact you to make alternative payment arrangements. You will be liable for all debt collection costs where you fail to make payment for any order when payment is due.


Using Promotional Coupon

We may from time to time offer promotional coupon to an eligible user subject to the satisfaction of such conditions as may be determined by us. Promotional coupon is defined as a right to enjoy discounts according to amounts of Products purchased which SEC may grant to a specified user in the Website.

Force Majeure

SEC will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.


Customer Services

If you have an order query, please e-mail us at [email protected]

If you have any queries please contact Customer Services at 1300-887-100.

The SEC Online Store is operated by Star Electronics Sales & Services Sdn Bhd (447016-U) of 99A, Solok Bayan Lepas, Kawasan Perindustrian Bayan Lepas, 11900 Pulau Pinang.